FAQs - Frequently asked questions

What is the shipping time of the products?
We take a maximum of 1 business day to process your order and the delivery time is 24-48 hours.

Shipments are made worldwide?
Yes! We ship worldwide.

Where do we ship your product from?
Our offices are located in Barcelona. Our international warehouse is located in Caserres, Catalonia.

Where can I find tracking information?
You can track your order here .

I have received a damaged item. What can I do about it?
We are sorry to hear that! Simply send us a photo of the damaged item to hello@guudscosmetics.com and we will replace your order as soon as possible.

I still have not received my order. Why it takes so long?
Orders to Spain arrive in a maximum of 48 hours from the moment the purchase is formalized. International shipments may take a little longer due to customs controls depending on the country of delivery.

Is there a return policy?
We do our best to resolve any issues our customers may have with their orders. If you still wish to receive a refund for your order, we can of course make the payment, as long as the claim is made within 14 days of the order date and the product(s) in question are not the sale. You can find more information about our return policy .

Guuds Cosmetics

Guuds Cosmetics nace de la pasión por la belleza consciente y el cuidado personal con propósito. Nuestra marca fue creada con un objetivo claro: ofrecer productos cosméticos de alta calidad que respeten tanto tu piel como el planeta.

Creemos en una cosmética eficaz, natural y honesta, diseñada para realzar la belleza real sin comprometer la salud ni el entorno. Cada fórmula ha sido desarrollada con ingredientes cuidadosamente seleccionados, libres de tóxicos y con activos de origen natural que nutren, equilibran y protegen la piel.

En Guuds, apostamos por la transparencia, la sostenibilidad y la innovación. Trabajamos con envases reciclables, procesos responsables y proveedores éticos para garantizar que cada producto no solo sea bueno para ti, sino también para el mundo que compartimos.

Ya sea que busques una rutina de cuidado facial minimalista o una experiencia sensorial completa, Guuds Cosmetics es tu aliado en el camino hacia una belleza más consciente, auténtica y sostenible.

Bienvenidos a la comunidad Guuds. Porque cuidarte, también puede ser un acto de amor por el planeta.