AS THE SHIPPING COST?

At guudscosmetics.com we give you free shipping costs for all orders you make for an amount greater than 80 euros.
● Peninsula – Free
● Balearic Islands – Free
● Canary Islands – Free
● Andorra – Free
● No shipments are made to Ceuta and Melilla
● Europe – €9.95-Free shipping from €150

**Consult shipping conditions Canary Islands

IN HOW MUCH TIME WILL MY REQUEST BE DELIVERED?

Packages will be shipped via DHL and will be delivered within 1-2 business days depending on the delivery area. Purchases made after 1:00 p.m. will be processed the next business day.
*Delivery times correspond to working days excluding holidays, national, regional or local. All purchases made after 1:00 p.m. will be processed the next day.
Spain peninsula: up to 1-2 business days
Spain Balearic Islands: up to 1-3 business days
Spain Canary Islands: 7 business days
Andorra: 7 working days
European Union: up to 3-5 business days
During holidays such as Christmas or national holidays we cannot guarantee delivery on the indicated days due to the high volume of shipments, likewise, during the second Easter, September 11 and December 26, Guuds will be closed for local holidays.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE AN ORDER?

Yes, through the DHL application provided in the confirmation e-mail or through the SMS that DHL sends once the order leaves our offices. In addition, you can also change the delivery schedule in the event that you are not at home at the indicated time.
If you have not been able to make the change of address through the two options listed, do not hesitate to contact us, call us at 935 993 972.

HOW I CAN KEEP TRACK OF MY ORDER?

As soon as your order is dispatched from our warehouse, you will receive a confirmation email along with the DHL link so that you can track it online. Through tracking you can manage the delivery of the package, either select a preferred time slot or change the delivery date.
For shipments to the Canary Islands, it is important to take into account the following shipping conditions:
Shipments will be subject to the IGIC (Canary general indirect tax), the rates will be charged at the time of delivery of the package.
For more information, send us a message at this link: https://guudscosmetics.com/contact.
*Note: It may take up to 24 hours before you have information to modify the delivery.

CAN I RETURN A PRODUCT?

Yes, Guudscosmetics.com has a flexible return policy.
1. If your product is damaged or defective, you can return it by contacting us through: https://guudscosmetics.com/contact or by calling us at 935 993 972.
2. If you are not happy with the product, you can also return it, respecting the following conditions:
● Products must be returned within 14 business days from the date the order is received by the customer.
● Products must be returned in their original box/packaging. In the event that the product is wrapped in transparent paper, said paper cannot have been opened
● The products cannot have been used.
● Please do not put tape or stickers directly on the packaging or box. Products that are in poor condition will not be accepted.
*Conditions determined in clause 11.1 of the “Terms and Conditions” section.

WHAT OPTIONS DO I HAVE WHEN RETURNING A PRODUCT?

To return a product you can contact the Customer Service Department by clicking here https://guudscosmetics.com/contact or by calling 935 993 972.
When you return a product you can choose to:
● Reimbursement of the amount paid. *
● Replacement of the same reference (in cases of return due to being damaged or in poor condition). *
● Replacement of a substitute product. (In the event that the new product has a lower value, GUUDS will pay for the return of the difference, on the contrary, if the product has a higher value, the customer must pay the difference). *
*The refund of the amount or the new shipment of products will be made from the receipt of the package in our offices within a period of 7 working days. In the event that we finally proceed with the refund of the amount, this will be made to the same payment method, you will receive an email with the confirmation and in the following 3-5 working days, depending on the bank, the amount in your account.

DO I HAVE TO PAY THE RETURN EXPENSES?

If you have received the order with some or all of the products damaged or in poor condition, you will NOT have to pay the shipping costs in any case. Likewise, if you request that the same product that was damaged be replaced or even want to change the reference, the management and transport costs will be borne by guudscosmetics.com.

guudscosmetics.com also gives you the option to return or exchange the products, even if you have received them in perfect condition, however, in this case, the management and transport costs will be borne by you.

I HAVE NOT RECEIVED MY ORDER, WHAT DO I DO?

Call us at 935 993 972, we will be delighted to help you, you are in good hands.
There are two main reasons why you have not received your package:

● Wrong address: In this case we recommend that you always check that the address you entered is correct, since it is possible that your package was delivered to the wrong address.

● Failed delivery attempts: DHL makes up to three delivery attempts with an agreed delivery date/time. In the event that they have not been able to contact you and more than 14 business days have elapsed since the first delivery attempt, the steps to return it to our offices are initiated. We recommend checking all SMS, calls and e-mails.

WHAT HAPPENS IF DELIVERY IS NOT POSSIBLE?

When an order could not be delivered for reasons unrelated to Guuds and more than 14 business days have elapsed since the first delivery attempt, the package is returned to our offices. We automatically proceed to refund the total amount of your purchase within 14 business days from receipt of the order, except for the costs incurred by the shipment and return of the package.

CAN I CANCEL MY ORDER?

We have a time of 24 working hours from when you placed the order to try to cancel it, it depends on several factors and the speed with which the order is prepared.

Once we receive your cancellation request, we will confirm if it has been possible and, if not, the steps to follow to reject the delivery.
In the event that the cancellation request reaches us in more than 24 hours, the shipping and return costs of the order will be subtracted, since it is a service that has been managed once the label is printed, it is not possible to cancel the shipment.

You can check the shipping costs in your country in section 2: HOW MUCH ARE THE SHIPPING COSTS? of this same policy.
In orders of more than 80 euros in the case of the peninsula and the Balearic Islands, the shipping cost is assumed by Guuds but it will also be subtracted from the amount, since it is a cost that has been generated.