1. INTRODUCTION

This document (together with all the texts mentioned in it) establishes the conditions governing the use of this website (www.guudscosmetics.com) and the purchase of products on it (hereinafter, the "Conditions" ), regardless of the application, digital medium, support or device through which it can be accessed. Please read these Conditions carefully before using this website. By using this website or placing an order through it, you accept the GUUDS Conditions of Use and Purchase, so if you do not agree with these Conditions you should not use this website.

If you have any questions related to these Conditions or any other legal text published on our website, you can contact us through our contact channels.

The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

2. OUR DATA

The sale of items through this website is carried out under the name "GUUDS" by GUUDS NATURAL COSMETICS SL (hereinafter, "GUUDS" or "We"), a Spanish company with address at Calle Gran Via Carles III 84 planta 3, 08028 of Barcelona, ​​Spain, registered in the Mercantile Registry of Barcelona, ​​in Volume 45877, Folio 141, Sheet B501742, registration FIRST and NIF B-66982539 with telephone 0034 935 993 972 and email hello@guudscosmetics.com.

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data that you provide us will be treated in accordance with the provisions of the GUUDS Privacy Policy. For more information, we invite you to carefully read our Privacy Policy https://guudscosmetics.com/es-es/content/politica-de-privacidad.

4. USE OF OUR WEBSITE

4.1. By using this website and placing orders through it, you agree to:

• Make proper use of this website and only to make inquiries or legally valid orders;
• Not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities;
• Provide us with your email address, postal address and/or other contact information truthfully and accurately.

4.2. If you do not provide us with all the information we need, we will not be able to process your order.

4.3. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. AVAILABILITY OF THE SERVICE

5.1. The items offered through this website are only available for shipment to European territory.

5.2. If you wish to order from another country through this website, you can of course do so; however, please note that we only offer delivery to a European shipping address.

6. HOW TO PLACE AN ORDER

6.1. To place an order on the GUUDS website, you must follow the online purchase procedure, accept the GUUDS Purchase Conditions and click the "pay" button. After completing the purchase process, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also notify you by email that the product is being shipped (the "Shipping Confirmation"). If you don't receive this email, please check your spam folder. If you can't find it either, you can contact us at hello@guudscosmetics.com.

If you are a registered user, you have a detail of all the orders made in the "My Account" section.

7. BUY AS GUEST

This website also allows purchase through the guest checkout functionality.

In the purchase mode as a guest user, GUUDS will only request the necessary data to be able to process your order.

8. RIGHT OF WITHDRAWAL AND RETURN POLICY

8.1. Right and term to withdraw.- If you are contracting as a consumer, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired physical possession of the goods or in the event that the goods that make up your order are delivered separately. , 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired physical possession of the last of those goods.

8.2. How to exercise this right.- You can exercise the right of withdrawal in the way that is easiest for you through an unequivocal statement (for example, using the attached form in the Annex to these Conditions or by sending an email) notifying us of your decision to cancel the purchase to the address, Gran Via Carles III 84, planta 3 GUUDS, 08028 Barcelona, ​​Spain, or through our email guudscustormer@guudscosmetics.com.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the end of the period indicated in point 8.1, section 2. GUUDS will notify you without delay of the receipt of your withdrawal communication. .

8.3. Consequences of withdrawal.- In case of withdrawal, we will refund all payments paid by you, including shipping costs, but additional costs resulting from your choice of a delivery method other than the least expensive method of delivery will be excluded. ordinary delivery that we offer, without any undue delay and, in any case, before 14 calendar days have elapsed from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise and as long as this does not imply any expense as a result of the reimbursement. Notwithstanding the foregoing, we may withhold the refund until we have received the goods.

8.4. Return process.- You must return or deliver the products you wish to return directly or through a messenger/courier, to the following address: GUUDS NATURAL COSMETICS, SL, Carretera de Casserres 26 Baixos, 08680 Gironella, Barcelona, ​​Spain.

To do this, you must contact us through our contact form or via email guudscustomer@guudscosmetics.com.

8.5. Attention and care.- We ask you to be careful with the products while they are in your possession, it is important that you return the item including the original GUUDS packaging, the instructions and other documents that, if applicable, accompany them. The use of the purchased products, beyond the mere opening and, as long as they are not sealed products, may entail the application of the provisions of point 8.7 and, depending on the case, the impossibility for GUUDS to accept the cancellation of the purchase. Therefore, to return the merchandise, it is important that you follow the instructions that will be indicated in the return acceptance email.

8.6. Costs.- You must bear the direct cost of returning the goods for which you have exercised the right of withdrawal.

8.7. Decrease in value.- You will be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

8.8. Reimbursement.- We inform you that GUUDS may retain the reimbursement until the goods have been received, or until you have presented proof of the return of the goods, depending on the condition that is fulfilled first.

Your right of withdrawal may be affected in the event that it has been exercised outside the stipulated period, if one or more products object of the order with respect to which the right has been exercised, respectively, have not been returned, among other cases that may occur. .

For this reason, GUUDS will inform you if you are entitled to reimbursement of the amounts paid in the corresponding cases and after the appropriate checks in accordance with the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Users.

8.9. Exceptions to the right of withdrawal.- You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
• Personalized items;
• Goods sealed for health or hygiene reasons that have been unsealed after delivery.

8.10. Return regime applicable to the Canary Islands and other territories.- If you wish to exchange or return a product that had been delivered in the Canary Islands, you may do so by contacting us via email guudscustomer@guudscosmetics.com to provide you with the corresponding information regarding the return or the change.

If you have placed an order through this website from a Member State of the European Union other than Spain, the conditions for exercising the right of withdrawal will be the same. Likewise, we inform you that we will not be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside Spanish territory.

9. TECHNICAL MEANS TO CORRECT ERRORS

9.1. In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "My Account" section.

In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service through our email guudscostumer@guudscosmetics.com.

9.2. This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, this web page offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the data of your order.

If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service at the aforementioned email, to correct the error.

10. AVAILABILITY OF THE PRODUCTS

10.1. All orders are subject to product availability. GUUDS will make every effort to supply the products purchased in accordance with your order summary, however, there may be times when GUUDS is unable to supply such products. This may be because, for example, said products were not in stock or because an error in the price or description of the product had been identified, etc. In these cases, GUUDS will contact you to inform you and, where appropriate, propose alternative products that meet your needs. If you are not interested in these product alternatives, GUUDS will proceed to cancel your order in relation to the products that cannot be supplied, obtaining a refund of the amount paid for this concept.

In these cases, GUUDS will be solely responsible for the return of the amount paid by you, without the latter having the right to claim additional amounts.

10.2. It may also be that GUUDS is unable to accept your request. In this case, you will be contacted as soon as possible, through any of the means that you had provided at the time of placing the order and for the purpose of proposing alternatives.

11. DELIVERY

11.1 Before placing the order, you must select the delivery method that best suits your needs. We will ship your order consisting of the products listed in each Shipping Confirmation without undue delay and no later than 72 hours from the date of the Order Confirmation, except as provided in clause 24 of these Conditions.

Please note that there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances that may affect the delivery date.

11.2. If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays, Sundays, or holidays.

For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the products, which is will prove by signing the receipt of the order at the delivery address you have provided

12. IMPOSSIBILITY OF DELIVERY

12.1. You agree that you or another designated person will be at the indicated address to receive the order from GUUDS. If not, the carrier will try a new delivery or, if possible, will contact you.

12.2. In the event that it has not been possible to make the delivery, your order will be returned to our warehouse with the consequent refund of the payment made less the shipping or return costs, which may occur, which will be borne by you.

In the event that 15 days have elapsed since your order is available for delivery, the order has not finally been delivered for reasons not attributable to GUUDS but due to your lack of interest or failure to collect it, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments made by you, excluding delivery costs, as well as additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer. , without undue delay and, in any case, within 14 calendar days from the date on which we consider the contract terminated.

13. PRE-SALE ITEMS

13.1. In the case of making a purchase of pre-sale items, these will be delivered to the address selected by you within the periods indicated on our website.

Keep in mind that some of these items are subject to longer delivery times, which will be those shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of the Order Confirmation. .

13.2. In the case of mixed orders made up of products corresponding to the ordinary purchase process and pre-sale products (“Mixed Orders”), the items will have been ordered by you in the same order, but they may be delivered separately and in different terms according to your agreement. with the availability of pre-sale products at any time and in accordance with the provisions of these Conditions

Once the pre-sale products have been prepared, we will contact you to inform you that they are being shipped (“Shipping Confirmation”).

If you make a pre-sale purchase of a product, all the provisions contained in these Conditions will also apply to you, without prejudice to the provisions of this clause.

14. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be at your expense from the moment of delivery.
You will acquire title to the products when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.

15. PRICE AND PAYMENT

15.1. The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount.
The prices of the products may be subject to change, but the possible changes will not affect the orders with respect to which we have already sent you an Order Confirmation.

15.2. Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step.
Likewise, during the purchase process, before making the payment, you can modify the data of your order.

15.3. You can use Visa, Mastercard, American Express, Affinity Card, PayPal, bank transfer and Bizum as a means of payment. If you choose to pay by credit/debit card, the order will be processed as soon as the payment has been authorized by your bank or cashier.

By clicking the "Pay" button you are confirming that the credit card is yours or that you are authorized to use it. However, if the security department suspects any anomaly or fraud, GUUDS reserves the right to void the transaction for security reasons.

Online payment by credit/debit card is made through the "Secure Socket Layer" security system, which encrypts your bank details when they are transmitted over the internet. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
For security policy reasons, GUUDS verifies all orders paid by bank card.

In general, GUUDS also accepts cards that use the Verified by Visa secure payment system or the 3-D Secure system.

16. PROMOTIONS AND COUPONS

All promotions and coupons have a specific expiration date, as indicated in the promotion itself.
Promotions consisting of discount coupons will always be applied solely and exclusively to the value of the product.
GUUDS reserves the right to cancel its promotions to users who make incorrect use of them, or who, under different identities, acquire numerous units of the promotion.

17. VALUE ADDED TAX AND BILLING

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax, and other applicable provisions, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands. The applicable VAT rate will be that legally in force at all times depending on the specific item in question.

In orders destined for the Canary Islands, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

You expressly authorize us to issue the invoice in electronic format, although you may indicate at any time your wish to receive a paper invoice, in which case, we will issue and send the invoice in said format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.

18. GUARANTEES

18.1. If you contract as a consumer and user, we offer you complete health, technical and storage guarantees on the products that we market through this website, in the legally established terms for each type of product, taking into account that our products do not exceed the time 6 months in our warehouses.

We inform you that, as a consumer, you have a period of 2 months to inform us of the lack of conformity, counted from the time you became aware of it.

In any case, the lack of conformity must have been manifested within a maximum period of two years from the delivery of the product, in accordance with the provisions of clause 20.

18.2. It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended. of the same type, (iii) present the usual quality and benefits of a product of the same type that are reasonably expected, (iv) provided that the product has remained closed since we are talking about a perishable good that is governed by PAO ("Period After Opening”) according to the formulation of the product, but that this may be less than 2 years, (v) if the product has been opened that the non-conformity is within the PAO (“Period After Opening”) dates indicated on the packaging, (vi) that the storage conditions are within those recommended by the AEMPS (Spanish Agency for Medicines and Health Products) for the care of a cosmetic product, and (vii) that the product has been used correctly and reasonably. ct.

The main recommendations regarding adequate storage conditions by the AEMPS are (previous point (vi)):

• Store the products between 18 – 25ºC, away from direct light and any source of heat. Avoid keeping them in environments with high humidity;
• Keep the product in the original container and close it well after use;
• Do not mix the product with water or other products;
• Do not use the product for a purpose other than that intended by the manufacturer;
• Respect the date of minimum durability or the period of use of the product after opening (PAO), indicated in months or years within the PAO symbol;
The main rules of correct and reasonable use of the product are (previous point (vii)):
• Wash hands before use;
• Follow the instructions for use indicated on the label;
• Consider the warnings indicated on the labeling and information leaflet when appropriate;

18.3. In this sense, if any of the products does not conform to the contract, you must notify us following the procedure detailed in clause 18 and through any of the means of communication provided for this purpose or by email at guudscostumer@guudscosmetics. com

18.4. The products we sell can often exhibit the characteristics of the natural raw materials used in their manufacture. These characteristics, such as variations in color, texture, and smell, will not be considered defects or flaws. On the contrary, their presence should be counted on and appreciated as they are a sign of the naturalness of the product. We only select the highest quality raw materials, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

19. PRODUCTS THAT ARE DEFECTIVE OR DO NOT CONFORM TO THE CONTRACT

19.1. In the cases in which you consider that the product that has been delivered to you does not conform to the characteristics and qualities indicated on our website, has some type of manufacturing problem, may be in poor condition due to problems arising with transport or not , or is related to cosmetovigilance matters (and therefore used or opened), please contact us immediately through our contact channels, providing the details of your order, as well as indicating the defects that , according to you, suffers from the delivered product, so that we can tell you how to proceed.

In the event of a lack of conformity of the product and in general, the consumer has the right to repair the product (in the possible cases), its replacement, a price reduction (in the cases in which it proceeds) or the resolution of the contract that implies the return of the product on your part and the corresponding reimbursement of the amount paid, but we warn you that these options are not always possible, depending on the type of product and company policy, respectively.

Due to the type of products marketed by GUUDS, the options available to you are replacement of the item or direct reimbursement of the price paid by you and return of the defective item if the first option is not possible.

19.2. You are informed that if the lack of conformity is minor, the termination of the contract will not proceed.

19.3. In these cases, GUUDS will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if it is appropriate to replace it free of charge or reimburse the price paid for the product, if its replacement is not possible.

The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date of sending the email confirming that the replacement of the non-compliant item or the refund of the price paid for it is appropriate. .

19.4. The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you, if any, would have incurred for return it to us The refund of the price paid will be made through the same means of payment that was used to pay for the purchase.

19.5. As a general rule, you can return the defective product free of charge by delivering it to the courier that GUUDS will send to the address provided, after having requested the collection of the product.

To process this type of returns, you can send us an email to guudscostumer@guudscosmetics.com or call 0034 935 993 972.

20.LIABILITY AND EXEMPTION OF LIABILITY

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

21. INDUSTRIAL AND INTELLECTUAL PROPERTY

21.1. The domain name, as well as all the content of the GUUDS website, Blog and RR.SS. (by way of example, but not limitation, web design, photographs, illustrations, texts, names, brands, images, videos, etc.) is the property of GUUDS.

GUUDS is the only one authorized to use, either by original title or by express authorization, the corresponding intellectual property rights, for which reason any partial or total reproduction of the content through any procedure and on any medium is subject to prior authorization and GUUDS Express.

21.2. It is strictly prohibited for the user to use the Website or part of it for purposes other than personal, private and commercial use, in particular, through the download, reproduction, transmission, representation or dissemination of its content.

21.3. The creation of hypertext links to any of the web pages or elements that comprise it is prohibited, except with the prior written authorization of GUUDS, which may be revoked at any time.

This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

22. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

22.1. You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not attempt to gain unauthorized access to this website, the server on which the website is hosted, or any server, computer, or database associated with our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

22.2. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the appropriate authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

22.3. GUUDS is not responsible for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or harmful program or material that may affect the computer, computer equipment, data or materials as a result of the use of this website. or from the download of contents of the same or to those that it redirects on your part.

23. LINKS FROM OUR WEB PAGE

In the event that our website contains links to other web pages and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. Therefore, GUUDS is not responsible for any damage or loss arising from its use.

24. WRITTEN COMMUNICATIONS AND CHANNELS OF COMMUNICATION WITH GUUDS

24.1. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and accept such means of communication between you and GUUDS.

The notifications that you send us must be sent through our email guudscostumer@guudscosmetics.com or via a questionnaire that can be found on our website.

24.2. In accordance with the provisions of the first section and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by you when placing an order.

25. EVENTS BEYOND OUR CONTROL

25.1. We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure").

Causes of Force Majeure will include any act, event, lack of exercise,

omission or accident that is beyond our reasonable control and, among others, the following:

1. Strikes, lockouts or other protest measures.
2. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
7. Global pandemic similar to SARS COVID19.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to perform our obligations despite the Force Majeure Event.

25.2. Exceptionally and due to the global health crisis unleashed by Covid-19, the return periods may be interrupted by incidents, mobility restrictions, etc., derived from the declaration of the State of Alarm by the Spanish Government, until the Law behold it.

26. RESIGNATION

The lack of requirement on our part of strict compliance on your part of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us by virtue of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exempt you from complying with said obligations.
No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions.

No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.

27. PARTIAL NULLITY

If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

28. ENTIRE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire existing agreement between you and us in relation to the object of the same and replace any other pact, agreement or previous promise agreed between you and us verbally or written.

29. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.
If you do not agree with the changes made, we recommend that you do not use our website.

30. APPLICABLE LAW AND JURISDICTION

30.1. These Conditions will be governed by the provisions of Spanish law, without prejudice to the legal regulations for the protection of consumers and users that may be applicable in your case.

30.2. In the case of disputes arising from the use of our website and the purchase of our products, and without prejudice to the mandatory rules of submission established by the legal regulations for the protection of consumers and users that may be applicable in your case. , the parties expressly waive any other jurisdiction to which they may be entitled, and agree to submit to the courts and tribunals of the city of Barcelona.

31.COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

31.1. Your comments and suggestions will be welcomed. Please send us such comments, suggestions and queries through our contact channels or the postal address indicated in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by writing to us at guudscostumer@guudscosmetics.com.

31.2. Likewise, you can send your complaints and claims through our contact channels or the email guudscostumer@guudscosmetics.com, which will be attended by our customer service in the shortest possible time and, in any case, within the legally established. Likewise, they will be registered with an identification key that we will inform you of and will allow you to track them.

31.3. Likewise, GUUDS informs you that the European Commission has enabled, for consumers residing in the European Union, a mechanism for out-of-court resolution of online disputes for cases in which a problem arises with their online purchases on our website accessible to through the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address guudscostumer@guudscosmetics.com in order to request an out-of-court dispute resolution.

32. CONTACT

Please note that the email guudscostumer@guudscosmetics.com is enabled for the purpose of allowing easy and direct access to the identification data of GUUDS NATURAL COSMETICS SL as a company that markets the goods, as well as for the purpose that you can file the complaints or claims it deems appropriate.

To send comments, suggestions, queries or any other matter other than the above, you can access our usual contact channels, that is: social networks (Facebook and Instagram), our contact questionnaire at www.guudscosmetics.com or via email guudscostumer@guudscosmetics.com.

For more information, please consult the "Contact" section of the website.

Last update: 03/30/2021

EXHIBIT

Model withdrawal form (You only need to complete and send this form if you wish to withdraw from the contract)

For the attention of GUUDS NATURAL COSMETICS, SL acting under the trade name "GUUDS", with address for returns at Carretera de Casserres 26 bajo, 08680 Gironella, Barcelona, ​​Spain and email guudscostumer@guudscosmetics.com
I hereby inform you that I withdraw from my sales contract for the following products:
Ordered on/received on (*):
Consumer Name:
Consumer address:
Consumer Signature (only if this form is submitted on paper)

Date:
(*) Delete as appropriate